Refund Policy

1. Start with the right kind of help

If a generation fails after Gems are charged, Lets Gen normally returns those Gems automatically. If a charged generation is not delivered, report the problem and ask for restored Gems or a refund. Restored Gems are usually settled faster than a payment refund.

A refund request is appropriate for an accidental purchase, duplicate charge, unexpected renewal, missing purchase delivery, unauthorized purchase, persistent failure of a core paid feature, or another situation protected by applicable law.

2. Review and eligibility

We consider the purchase channel, purchase date, reason, delivery status, Gem usage, prior remedies, and applicable consumer law. Submitting a request does not guarantee approval. We may offer restored Gems when that resolves the reported problem more directly.

Unused purchases reported promptly are more likely to qualify. Completed AI output can vary and may not match every creative preference, so dissatisfaction with a usable result does not by itself guarantee a cash refund. Confirmed duplicate, unauthorized, or undelivered charges receive priority review.

3. Subscriptions

Canceling a subscription stops future renewal but does not automatically refund the current paid period. If a renewal was unexpected, request review as soon as possible and avoid using newly issued benefits while the request is pending.

If a paid plan or core paid feature is permanently discontinued, we will handle unused prepaid service as required by applicable law and the notice provided for that change.

4. Web, Apple, and Google purchases

Web purchases processed by Stripe can be reviewed by Lets Gen. Purchases made through Apple's App Store or Google Play are also governed by that storefront's billing and refund rules, and the storefront may control approval and settlement. Billing & purchases will identify the recorded channel and guide you to the correct process.

Approved refunds return only to the original payment method. Gems or subscription benefits associated with a refunded amount may be removed from the Account, subject to applicable law.

5. Timing

We aim to review complete requests within 1–4 business days. This is a review target, not a promise that every request will be approved.

After an approved card refund is submitted, it usually appears within 5–10 business days. The bank, card issuer, Apple, or Google controls final settlement timing, and exceptional cases can take longer.

6. How to request help

Sign in and open Billing & purchases, select the recorded purchase, choose what happened and your preferred resolution, and add any useful detail. Do not send full card numbers or passwords. If the purchase is missing from your Account, contact support@letsgen.app from the email associated with the Account.